TERMS AND CONDITIONS

Bookings made on our flexible rates may be cancelled free of charge up to 14:00 the day prior to arrival. Rooms cancelled after this time will be subject to a charge for the first nights’ accommodation. In the event of non-arrival, the first night’s stay will be charged for.

Bookings made on non-refundable rates will be charged at the time of booking and no cancellations or amendments are permitted.

Bookings of six or more rooms will be treated as a group booking whereby separate terms and conditions apply. For these terms and conditions please contact the relevant hotel

If you have a query about your booking, please call the hotel direct.

Metropolitan Pub Company may decline or cancel bookings made in advance or during the stay for any guest who breaches, or has previously breached, these terms and conditions (as may be updated from time to time), whether the reservation is in their name or not.

 T&Cs:

Available Monday - Thursday 12:00-18:00 on the main menu only for tables up to 6 people. Must be used with 2 weeks of previous visit. Excludes all other menus including all set menus. Cannot be used in conjunction with any other offer or promotion. Excludes all special event day including (but not limited to) Burns night, Valentine's day, Mother's day, Easter Friday-Monday, Father's day, all bank holidays and the 4 weeks of Christmas finishing on 1st January.

 T&Cs:

Available Monday - Friday 12:00-18:00 on the main menu only for tables up to 6 people. Excludes all other menus including all set menus. Cannot be used in conjunction with any other offer or promotion. Excludes all special event day including (but not limited to) Burns night, Valentine's day, Mother's day, Easter Friday-Monday, Father's day, all bank holidays and the 4 weeks of Christmas finishing on 1st January.

 T&Cs:

Available Monday - Friday 12:00-18:00 on the main menu only for tables up to 6 people. Excludes all other menus including all set menus. Cannot be used in conjunction with any other offer or promotion. Excludes all special event day including (but not limited to) Burns night, Valentine's day, Mother's day, Easter Friday-Monday, Father's day, all bank holidays and the 4 weeks of Christmas finishing on 1st January.

Promotion opens 17:00 on 19/1/2025 and closes at 12:00 on 12/2/2025One winner will receive 4 tickets to England v Scotland at Twickenham on 22 February 2025. To enter, follow our page, like this post, and comment tagging who you’d take to the game (each tag counts as an entry). UK residents only, aged 18+. Promotion is running across participating pubs in the Metropolitan Pub Company group. Promoter: Metropolitan Pub Company, Sunrise House, Ninth Avenue, Burton upon Trent DE14 3JZ. For full T&Cs see: https://www.metropolitanpubcompany.com/terms-and-conditions

TERMS & CONDITIONS AND PRIVACY NOTICE

1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter. By entering the promotion, you acknowledge that you have the consent of all members in your team, and all members agree to be bound by these terms and conditions.]
3. Promotional Period. This promotion opens at 17:00 on 19/1/2025 and closes at 12:00 on 12/2/2025.
4. Entry requirements. To enter through Instagram, you must follow our page, like this post, and comment tagging who you’d take to the game (each tag counts as an entry).
5. Winner selection. 1 winner will be selected at random from all entries received.
6. Prize. The winner will receive 4 tickets to England v Scotland at Twickenham on 22 February 2025. Extensions, alterations and upgrades are subject to availability and at the winner’s expense.]
7. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
8. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
9. Notification. The winner will be informed of their prize within 2 working days following the end of the promotion, unless otherwise specified.
10. Reasonable efforts will be made to contact the winner[s] using the details on entry. However, if a response has not been received within [48 hours], or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
11. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
12. Delivery. The winner will receive their prize within 10 working days following the end of the promotion, unless otherwise specified.
13. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
14. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
15. Publicity. The winner[s] may be asked to take part in publicity relating to this promotion but this will be discussed with the winner[s] before taking place.
16. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
17. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
18. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
19. We reserve the right, in our absolute discretion, to verify the winner[s] [and/or runner-up], including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
20. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
21. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
22. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
23. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
24. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
25. Promoter: Greene King Brewing and Retailing Limited [Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT OR, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ].

     

    Privacy notice

26. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
27. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
28. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
29. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message. If the prize is a cash prize, we will collect your bank details so that we are able to send your prize to you.
30. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:

    Information relating to…

    Is kept for…

    Entering a promotion

    4 months following the closing date of a promotion

    Enquiring about a promotion

    3 months following our reply to you

     

     

31. Will we sell your personal data to anyone else? No. That’s not something we do.
32. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. [We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:]

    Third party

    Personal data that is shared

    Reasons for sharing personal data

    Service Now

    Name, contact information, address, booking information, complaint information

    Managing guest queries and complaints

     

     

33. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
34. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
35. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
36. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
37. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
38. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
39. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
40. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
41. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

    Processing purpose

    Lawful basis for processing

    Administering a promotion

    We process personal data because it is necessary to do so for the performance of the relevant contract.

    Responding to an enquiry about a promotion

    We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.

     

42. You have the following rights under data protection law:
    1. to ask us to tell you what personal data we are processing that relate to you (right of access);
    2. to require us to rectify or stop processing inaccurate personal data (right to rectification);
    3. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
    4. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
    5. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
    6. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
43. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
44. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
45. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
46. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

1. By entering the promotion, you are deemed to have accepted, and will be bound by, these terms and conditions.
2. The promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with the promotion, are not eligible to enter. By entering the promotion, you acknowledge that you have the consent of all members in your team, if applicable, and all members agree to be bound by these terms and conditions.
3. Promotional Period. The promotion opens and closes on the dates and times set out in the competition post.
4. Entry requirements. To enter you must follow the instructions on the competition post.
5. Winner selection. The winner(s) and runner(s) up, if applicable, will be selected at random from all valid entries received.
6. The winner(s) and runner(s) up, if applicable, will receive the prizes set out in the competition post. Extensions, alterations and upgrades are subject to availability and at the winner’s expense.
7. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
8. Prizes are non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
9. The winner(s) and runner(s) up, if applicable, will be informed of their prize within 14 days following the end of the promotion, unless otherwise specified.
10. Reasonable efforts will be made to contact each winner and runner up, if applicable, using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner or runner up is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner or runner up using the same process referred to above in these terms and conditions.
11. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
12. The winner(s) and runner(s) up, if applicable, will receive their prize within 30 working days following the end of the promotion, unless otherwise specified. In any event the prize must be claimed and taken within six months of the closing date.
13. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering the promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
14. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of the promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of the promotion.
15. The winner(s) and runner(s) up, if applicable, may be asked to take part in publicity relating to the promotion but this will be discussed with the winner(s) and runner(s) up, if applicable, before taking place.
16. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
17. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
18. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
19. We reserve the right, in our absolute discretion, to verify any winner or runner-up, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
20. Our decision is binding in all matters relating to the promotion, and no correspondence shall be entered into.
21. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
22. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
23. We remind anyone entering the promotion to drink responsibly. Please visit greeneking.co.uk/enjoy-responsibly for the facts.
24. The promotion is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram or any other social media platform. You are providing your information to us. By participating in the promotion, you agree to a complete release of Facebook from any claims.
25. Any promotion operated on Facebook is subject to Facebook’s terms and conditions, which can be found at: https://www.facebook.com/legal/terms/update?ref=old_policy .
26. Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent, DE14 3JZ.

Privacy notice

27. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of the promotion.
28. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in the promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
29. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
30. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
31. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:

32. Will we sell your personal data to anyone else? That’s not something we do.
33. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:

34. These organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
35. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
36. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
37. We will not pass your personal information outside of the EEA or to any other external organisation without your prior permission.
38. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general Privacy Notice.
39. If you are a winner or runner up we may use your data for publicity purposes as explained in the terms and conditions above.
40. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
41. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
42. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

43. You have the following rights under data protection law:
    1. to ask us to tell you what personal data we are processing that relate to you (right of access);
    2. to require us to rectify or stop processing inaccurate personal data (right to rectification);
    3. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
    4. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
    5. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
    6. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
44. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
45. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
46. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice.
47. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.