Metro update

We’ve been working hard behind the scenes at the Metropolitan Pub Company to make sure that when we reopen our pubs, we make them as safe as possible, whilst following the latest government guidelines.

We have developed 5 key steps to keep you, our guests, as well as our dedicated teams, safe. We have some small but important requests for our guests which will help us look after everyone in our pubs. We’re all in this together, after all.

We will be displaying these steps around our pubs and online so that you can be assured we are doing everything we can to protect both you and our teams.

These steps and requests mean you can enjoy some well-earned time in our pubs, whilst still being safe.

We will be introducing a member of staff in every pub who will ensure increased cleaning all day, every day.

They will be wearing an apron so you can easily find them and they will be responsible for additional cleaning and sanitising.

Please let a member of staff know if you have any concerns or questions during your visit.  

We will be making hand sanitiser available on entry and throughout every pub.

We will be regularly checking and sanitising toilet facilities and will be making sure there is hand sanitiser available at till points.[PB1]

Please maintain your own personal hand hygiene to protect everyone.

We will be minimising contact in every pub by installing protective screens at the tills and implementing Order & Pay via our website.

We will be delivering food and drink to your table in the safest way possible and using disposable menus, so they can be recycled after your visit or taken home to use for your next takeaway order. We will also be displaying all allergen information online so you can check it from your own device.

Please use the technology we have available to minimise contact with our teams wherever possible.

We will be ensuring safe socialising in all pubs by marking out socially distant points on the floor in line with the latest Government guidelines.

We will be giving you the opportunity to book a table before you visit, so you know you have a safe space to enjoy it and laying out tables to ensure safe spacing. We will also be managing and monitoring queues to make them as smooth and easy as possible, while signposting our toilets, meticulously cleaning them and following social distancing measures.

Please follow these social distancing measures so everyone can enjoy their time with us.

We will be looking after our teams by training them on safe work practices, handwashing and will be conducting temperature checks on arrival for all team members.

We will be carrying out full risk assessments on all pubs, including deliveries, to protect both our teams and our suppliers.

Please respect our teams and any requests they have, to keep everyone safe.

NHS Test and Protect Guidance

Across our pubs we have QR codes freely available for you to “check-in” at our location for test and trace purposes.

When visiting, we adhere to the NHS Test and Protect statutory guidance. This means before being seated we require the following information from a “lead” member of each household attending:

  • Name  
  • Contact telephone number

If you’re unable to provide a phone number, you must provide:

  • either an email address or a postal code.

Under this same guidance, if you cannot or wish not to provide this information, we must refuse service. We encourage guests to book in advance This excludes guests ordering takeaway.

Please see section 3 on our updated privacy policy to find out how we use your personal data.


My gift card will be expiring soon, will it be extended?

If your gift card is coming close to the expiry date, please get in touch with our guest relations team who will be able to assist you with your enquiry.

Are your pubs still offering a takeaway service or Deliveroo?

We will continue to offer Click & Collect and Deliveroo at all our pubs within the Deliveroo catchment areas.

Can I pay with cash?

Unfortunately, for the time being we will be operating cashless bars with contactless only to maintain as much social distance as possible.

Can I order and drink at the bar?

You can only order from our team members whilst seated at a table or through our Order & Pay app which you can find on the pub’s website front page.

Do I need a booking or can I just walk in?

We encourage you to make a booking before visiting the pub but if you do walk in, we will need to take your details in line with government requirements. If you walk in and there are no tables available, the host will let you know what time they will have a table for you.

Do I need to wear a face-covering?

Yes, it is now law for guests to wear a face-covering on our premises unless seated.

Can I make group bookings?

Bookings must be made for no more than 6 people according to government law. We cannot allow walk-ins of more than 6 people. From Saturday 17th we will phone in advance and check before seating that the booking is of one household or support bubble.

Who can I visit you with?

From Saturday 17th You can visit us to drink and dine inside the pub only with those in your household or support bubble, and only in a group of up to six.

You can drink and dine in our outdoor beer gardens with people not in your household or support bubble, in groups of up to six.

Will you be showing sport?

The pubs will make the decision to show sport on an individual basis, subject to their confidence in maintaining safe social distancing.

Last updated: 15th October 2020

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